ORGANIZATION SUMMARY

The Baltimore Chesapeake Bay Outward Bound School (BCBOBS) was founded in 1986 as a program of the Parks and People Foundation. BCBOBS operated under the Hurricane Island Outward Bound School and as a part of Outward Bound USA. BCBOBS became an independent, charter of Outward Bound USA in January 2012. The organization has seen significant success since that time – doubling the number of students served and doubling the organizational budget.

Today, BCBOBS provides access to critical social-emotional learning (SEL) and the wonder of the wilderness to students from across Maryland. With 98 educational partners and 80,000 alumni since its inception—and expanding their reach to Washington, DC, the organization’s mission is more relevant than ever. Outward Bound in the U.S. is part of an international network of Outward Bound entities that collectively serve around a quarter of a million people a year in over 30 countries and has reached over seven million people in its 70-year history. Today in the United States, Outward Bound USA expeditions and programs bring the organization’s mission to life throughout the year for roughly 35,000 students annually with 11 chartered Outward Bound schools across the country and over 1,000 courses offered, regardless of age or circumstances.

JOB OVERVIEW AND OBJECTIVES

The Sales Associate is a member of the organization’s operations team and reports to the Director of Operations. This sales associate is responsible for two portfolios of clients and the primary accountability for maintaining and increasing adult programming with corporate, government, and university clients with a strong emphasis on new business development through outbound lead generation. This role also focuses on maintaining and organically building programming for the independent school market. This role is responsible for developing and sustaining long-term relationships with current and new partners across both sectors to maximize participation in programs and enable BCBOBS to have an impact on the school or organization that is significant and sustainable. We are looking for a person that is passionate about Outward Bound’s Mission, adventure, the outdoors and the impact learning in those environments can produce.

This is an exciting opportunity for someone who wants to build strong, long-lasting relationships for the organization and grow the number of students and adults who have the opportunity to experience an Outward Bound program. The ideal candidate will further the reputation of the organization through strategic client relationships and the promotion of adult programming as an ethical purchase supporting youth programming. Success in this position will be dependent on working collaboratively with multiple departments simultaneously.

We look forward to hearing from resourceful and energetic people who can help build the next generation of Outward Bound Alum.


EESSENTIAL DUTIES & RESPONSIBILITIES:

Adult Programs:

  • Responsible for maintaining and significantly increasing sales of standard one day adult teambuilding and professional development programs to meet or exceed revenue targets
  • Use knowledge of sales process to work with managers and decision makers to assess needs and provide BCBOBS solutions aligned with business priorities, initiatives and/or challenges
  • Maintain continual lead generation and pipeline development from existing and new clients
  • Enhance implementation of the front and back end sales process to support customer satisfaction, retention and increased programming through cross-functional collaboration
  • Target and attend networking opportunities in support of business development
  • Ensure that partners receive accurate course information in a timely manner, including enrollment materials, contracts, and course information.

Independent School Programs:

  • Manage current portfolio of independent school clients and programs.
  • Increase client retention and support organic growth of independent school opportunities in the region to meet or exceed tuition revenue goals
  • Build Outward Bound brand recognition with schools and key recruitment partners
  • Attend new partner events in the region
  • Create/adhere to a marketing and recruitment timeline in coordination with the marketing team
  • Ensure that partners receive accurate course information in a timely manner, including enrollment materials, contracts, and course information.
  • In collaboration with the program team coordinate parent and student pre-course briefings
  • Collaborate with member of the program team to ensure pre-course planning and character curriculum engagement is on track and act as single point of customer service accountability.

QUALIFICATIONS & COMPETENCIES:

  • 2 years of account management/sales experience with pipeline development and the drive to provide customers with excellent customer service
  • Bachelor’s Degree or equivalent work experience
  • Relationship management and strategic partnership development ability
  • Solution oriented self-starter who thrives in a high-paced, dynamic team environment
  • Highly organized and detail oriented with strong analytical skills
  • Excellent communications skills with the ability to build rapport with diverse clients
  • Proficiency and comfort in developing and delivering proposals to management audiences.
  • Exceptional consulting and communication skills including an engaging presentation style, and clear and precise writing
  • Excellent oral and written communication skills, to include public speaking, small groups, and one-on-one; both in-person or electronically
  • Experience with adult market segments such as government, corporate, and graduate schools
  • CRM experience required, Salesforce preferred
  • Understanding of marketing and sales concepts such as value propositions, brand awareness drivers, and features vs. benefits
  • Willingness to travel within the region and work occasional evenings and weekends

REQUIREMENTS & EXPECTATIONS:

  • Applicants should expect a significant amount of time out of the office meeting with clients.
  • Applicants must have the ability to track and manage customer service and relationship management through use of Salesforce.
  • Applicant must have a clean driving record.

BENEFITS

Baltimore Chesapeake Bay Outward Bound School offers a wide range of benefits to meet the ever-changing needs of their employees.

  • Employer contribution of 75% for Medical, Dental, & Vision insurance through CareFirst BlueChoice for the employee and their children, if applicable
  • Fifteen days of Paid Time Off (PTO) which accrue per pay period
  • Ten paid holidays
  • 401(k) with a match. Employees are eligible for participation after 1 year of employment. Current match is 6% of the employee’s salary
  • Long-term disability, short-term disability, AD&D insurance, as well as, a $25,000 life insurance policy at no cost to the employee
  • Pre-tax Saving Cafeteria Plan: Healthcare Flexible Spending Account (FSA), Dependent Care Flexible Spending Account (FSA), Health Savings Account (HAS)
  • Pre-tax Commuter/Transit Benefits
  • Employee Assistance Program (EAP)
  • Aflac Supplemental Insurance
  • Pro Deals: Discounts from outdoor industry vendors for outdoor professionals

SALARY RANGE

$44,678 - $54,606

HOW TO APPLY

Send your resume and cover letter to Natalie Haney, Director of Operations at nhaney@outwardboundbaltimore.org

Baltimore Chesapeake Bay Outward Bound School is an EOE/ADA employer. Baltimore Chesapeake Bay Outward Bound School prohibits discrimination against any student or applicant because of race, color, religion, sex, gender, ethnic or national origin, sexual orientation, qualified individuals with disabilities on the basis of disability, or any other category which may be protected by applicable state or federal law. Baltimore Chesapeake Bay Outward Bound School also promotes respect for all people and will not tolerate harassment based on any of these characteristics nor on differences based on gender identity or expression.

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